At this time, the Rainbow Connection and Masonic Gift Shop will continue to make and ship orders placed by our wonderful customers.  We are a self-contained business and are following the CDC's guidelines for our safety and that of our customers.  During this time of COVID-19, the health and safety of everyone is our main concern.  While we all go through this together, be safe, stay healthy, and be kind to each other.  Our thanks to all of you for remaining with us.

Shipping and Returns

Ship It

Shipping Information:

  • We try to ship within 1 to 3 days of receiving your order
  • If needed by a Specific Date, please put a note on the Checkout Page
  • For smaller, lighter items, we offer 1st Class Tracked Mail - 3 to 5 days.
  • In the US: Postal Service Priority Mail Tracked if you need your order a little faster
  • Priority Mail service is 2 to 3 days to most areas of the country
  • Shipping charges will be calculated based on the weight of your order at the beginning of the checkout process. Please call with any questions.
  • For Faster Shipping, we offer  USPS Express Mail to MOST areas - 1 to 2 Days -  Shipped that Day if needed
  • APO's = Same shipping as Continental US - USPS (Correct Billing Address Required)

WORLD WIDE Shipping      

  • Outside the US: FIRST CLASS POSTAL INTERNATIONAL MAIL for most countries
  • Global Priority & Global Express for Faster Delivery
  • Priced according to weight & country during checkout.
  • Any and all Import Duties and Taxes are the responsibility of the Buyer.
  • Orders over $100 will be shipped via Global Priority
    Additional Charges will be Added to Order if needed.

Payment & Ordering Info:

  • For telephone orders, questions or browsers without secure ordering support, please call:
    Toll Free 1-800-500-7877 or 1-413-267-5421
    Mon-Fri 10am-5pm Eastern Standard Time - Later during holidays (OK, Saturdays if you catch me in the office)
  • MasterCard, Visa, American Express, PayPal, and Money Orders accepted

Product Guarantee:

  • If you are not 100% satisfied with our product... Email or call for return authorization
  • Return with a copy of the invoice within 15 days of receipt for full refund for merchandise (Less original shipping charges and any discount that may have been deducted)
  • We will exchange or issue an e-Store credit after 15 days
  • Merchandise returned for a Credit or Exchange must be in New Condition and unused.
  • Shipping back to the Customer on Exchanged Items will be paid by the Customer

Return Policy:

  • ALL Orders over $100.00 that are returned are subject to a 20% Restocking Fee.
  • If a discount was given on the order and the return lowers the order total below the limit, the discount will be deducted from the refund amount.
  • Returns will NOT be accepted without prior authorization
  • Merchandise must be returned within 15 days of delivery for a refund minus the original shipping
  • Holiday Gift returns/exchanges should be made by January 10th
  • After the 15 Days - Items may be returned for exchange or e-store credit/gift certificate
  • Returns should be accompanied with copy of original receipt
  • But, if this was a gift, just let us know who sent you the gift
  • Damaged or broken merchandise will be repaired or replaced immediately
  • Please contact us with any questions regarding this policy

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