Shipping and Returns

 Ship It

Shipping Information:

  • ALL ORDERS ARE SHIPPED BY USPS...POST OFFICE
  • We try to ship within 1 to 3 days of receiving your order
  • If needed by a Specific Date, please put a note on the Checkout Page
  • For smaller, lighter items, we offer 1st Class Tracked Mail - 3 to 5 days.
  • In the US: Postal Service Priority Mail Tracked if you need your order a little faster
  • Priority Mail service is 2 to 3 days to most areas of the country
  • Shipping charges will be calculated based on the weight of your order at the beginning of the checkout process. Please call with any questions.
  • For Faster Shipping, we offer  USPS Express Mail to MOST areas - 1 to 2 Days -  Shipped that Day if needed
  • APO's = Same shipping as Continental US - USPS (Correct Billing Address Required)

WORLD WIDE Shipping      

  • Outside the US: FIRST CLASS POSTAL INTERNATIONAL MAIL for most countries
  • Global Priority & Global Express for Faster Delivery
  • Priced according to weight & country during checkout.
  • Any and all Import Duties and Taxes are the responsibility of the Buyer.
  • Orders over $100 will be shipped via Global Priority
    Additional Charges will be Added to Order if needed.

Payment & Ordering Info:

  • For telephone orders, questions or browsers without secure ordering support, please call:
    Toll Free 1-800-500-7877 or 1-413-267-5421
    Mon-Fri 10am-5pm Eastern Standard Time - Later during holidays (OK, Saturdays if you catch me in the office)
  • Fax an order to 1-413-267-3427
  • MasterCard, Visa, American Express, PayPal, and Money Orders accepted
  • NO PERSONAL CHECKS ARE ACCEPTED

Product Guarantee:

  • If you are not 100% satisfied with our product... Email or call for return authorization
  • Return with a copy of the invoice within 15 days of receipt for full refund for merchandise (Less original shipping charges and any discount that may have been deducted)
  • We will exchange or issue an e-Store credit after 15 days
  • Merchandise returned for a Credit or Exchange must be in New Condition and unused.
  • Shipping back to the Customer on Exchanged Items will be paid by the Customer

Return Policy:

  • NO RETURNS ON SEASONAL MERCHANDISE or SPECIAL ORDERS
  • ALL Orders over $100.00 that are returned are subject to a 20% Restocking Fee.
  • Returns will NOT be accepted without prior authorization
  • Merchandise must be returned within 15 days of delivery for a refund minus the original shipping
  • Holiday Gift returns/exchanges should be made by January 15th
  • After the 15 Days - Items may be returned for exchange or e-store credit/gift certificate
  • Returns should be accompanied with copy of original receipt
  • But, if this was a gift, just let us know who sent you the gift
  • Damaged or broken merchandise will be repaired or replaced immediately
  • Please contact us with any questions regarding this policy

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