Shipping and Returns

Ship It

Shipping Information:

ALL ORDERS ARE SHIPPED BY USPS...POST OFFICE
We try to ship within 1 to 3 days of receiving your order
If needed by a Specific Date, please put a note on the Checkout Page
For smaller, lighter items, we offer 1st Class Tracked Mail - 3 to 5 days.
In the US: Postal Service Priority Mail Tracked if you need your order a little faster
Priority Mail service is 2 to 3 days to most areas of the country
Shipping charges will be calculated based on the weight of your order at the beginning of the checkout process. Please call with any questions.
For Faster Shipping, we offer USPS Express Mail to MOST areas - 1 to 2 Days - Shipped that Day if needed
APO's = Same shipping as Continental US - USPS (Correct Billing Address Required)

WORLD WIDE Shipping

Outside the US: FIRST CLASS POSTAL INTERNATIONAL MAIL for most countries
Global Priority & Global Express for Faster Delivery
Priced according to weight & country during checkout.
Any and all Import Duties and Taxes are the responsibility of the Buyer.
Orders over $100 will be shipped via Global Priority
Additional Charges will be Added to Order if needed.

Payment & Ordering Info:

For telephone orders, questions or browsers without secure ordering support, please call:
Toll Free 1-800-500-7877 or 1-413-267-5421
Mon-Fri 10am-5pm Eastern Standard Time - Later during holidays (OK, Saturdays if you catch me in the office)
Fax an order to 1-413-267-3427
MasterCard, Visa, American Express, PayPal, and Money Orders accepted
NO PERSONAL CHECKS ARE ACCEPTED

Product Guarantee:

If you are not 100% satisfied with our product... Email or call for return authorization
Return with a copy of the invoice within 15 days of receipt for full refund for merchandise (Less original shipping charges and any discount that may have been deducted)
We will exchange or issue an e-Store credit after 15 days
Merchandise returned for a Credit or Exchange must be in New Condition and unused.
Shipping back to the Customer on Exchanged Items will be paid by the Customer

Return Policy:

NO RETURNS ON SEASONAL MERCHANDISE or SPECIAL ORDERS
ALL Orders over $100.00 that are returned are subject to a 20% Restocking Fee.
Returns will NOT be accepted without prior authorization
Merchandise must be returned within 15 days of delivery for a refund minus the original shipping
Holiday Gift returns/exchanges should be made by January 15th
After the 15 Days - Items may be returned for exchange or e-store credit/gift certificate
Returns should be accompanied with copy of original receipt
But, if this was a gift, just let us know who sent you the gift
Damaged or broken merchandise will be repaired or replaced immediately
Please contact us with any questions regarding this policy