Shipping Information:

• We ship within 1 to 3 days of receiving your order
• If needed by a Specific Date, please put a note in Checkout
• In the US: Postal Service Priority Mail Tracked
• Priority Mail service is 2 to 3 days to most areas of the country.
• For smaller, lighter items, we offer 1st Class Tracked Mail - 3 to 5 days.
• Shipping charges will be calculated based on the weight of your order at the beginning of the checkout process. Please call with any questions.
• For Faster Shipping, we offer FedEx 2nd Day & Overnight or USPS Express Mail to MOST areas. Shipped that Day if needed
• APO's = Same shipping as Continetal US

• Outside the US: POSTAL AIR MAIL for most countries
• Global Priority & Global Express for Faster Delivery
• Priced according to weight & country.
• Any and all Import Duties and Taxes are the resposibility of the Buyer.
• Orders over $100 will be shipped via Global Priority
  Additional Charges will be Added to Order

PLEASE NOTE THAT RAINBOW CONNECTION IS NOT RESPOSIBLE FOR LOST OR STOLEN PACKAGES THAT HAVE BEEN RECORDED AS DELIVERED BY THE POST OFFICE

Payment & Ordering Info:

• For telephone orders, questions or browsers without secure ordering support, please call:
  Toll Free 1-800-500-7877 or 1-413-267-5421
  Mon-Fri 10am-5pm Eastern Standard Time - Later during holidays (OK, Saturdays if you catch me in the office)
• Fax your order to 1-413-267-3427
• MasterCard, Visa, American Express, PayPal and Money Orders accepted
• NO CHECKS PLEASE!

Product Guarantee:

• If you are not 100% satisfied with our product... Email or call for return authorization
• Return with a copy of the invoice within 15 days of receipt for full refund for merchandise (Less original shipping charges and any discount that may have been deducted)
• We will exchange or issue an e-Store credit after 15 days
• Additional Suspender Guarantee: Our suspender hardware is covered for One Year! We will replace any pieces broken under NORMAL WEAR & TEAR... No questions asked.

Return Policy:

• NO RETURNS ON SEASONAL MERCHANDISE or SPECIAL ORDERS
• Returns will NOT be accepted without prior authorization
• Merchandise must be returned within 15 days of delivery for a refund
  minus the original shipping and any discount given originally.
• Holiday returns/exchanges should be made by January 15th
• After the 15 Days - Unused Items may be returned for exchange or e-store credit
• Returns should be accompanied with copy of original receipt
• But, if this was a gift, just let us know who sent you the gift
• Damaged or broken merchandise will be repaired or replaced immediately
• Please contact us with any questions regarding this policy