CREDIT CARD PAYMENTS - With the increase in Credit Card fraud, We will only ship to customers with a correct billing address. This is for the Protection of our Valued Customers Please take the time to do this during the Checkout Process.
WHAT ARE THE APPROXIMATE SHIPPING COSTS?
All shipping charges are based on the weight of the items purchased.
Shipping charges are figured out by the Post Office and FedEx programs
Some examples...to give you an idea...
Up to 4 or 5 Pairs of Mitten Clips for under $3 - 1st Class Mail
1 Pair of Kids Suspenders for $2.82 - 1st Class Mail
2 Pairs of Kids Suspender for under $3.33 - 1st Class Mail
2 Stretch Belts for a little over $2.65 - 1st Class Mail
3 to 4 Pairs of Kids Suspenders for $5.10 - Priority Mail
2 to 3 Pairs of Adult Suspenders for $5.10 - Priority Mail
1 or 2 Bow ties for $2.14 - 1st Class Mail
You get the idea.....Inexpensive Shipping Charges
...and, you No Longer have to LOG IN for the system to calculate Shipping Charges.
Simply click on "Calculate Shipping Charges" located above the Sub-Total in the Shopping Cart
HOW DO I PLACE an ORDER?
Just select the items you want and click "Add to Cart"
To change the number of one item (say from 1 to 3 of that item), simply change the number in the cart then...
Make sure to click the "Update" button in the bottom left hand corner of that page
When you are done shopping, simply click the "Checkout" button on the top right corner of the page
The Billing Information must match the address your Charge Card bill is sent to, so...
If the address is different from the Ship To, please change it when you get to the "Payment Information" page
On the Payment Page, the most common error is an Incorrect Expiration Date for your Charge Card
All discounts will be taken on the "Order Confirmation" page
On that page, Please double check all of the information and scroll down to Click "Confirm Order"
You will then receive an email with the order number, discounts, shipping and total
Of course, you can always call us @ 800-500-7877, Mon-Fri, 9AM to 5PM East Coast Time
and...Most ANY Time During the Holidays. (The Elves are always busy at work!)
You will receive THREE EMAILS when you set up an Account
"Welcome to the Rainbow Connection" when you set up an account
An Order Confirmation email with the order number and totals
A Shipping Email when the order is processed and shipped out
Please make sure that your computer will accept emails from info@ and sales@rainbowconnection.com
WHAT IF I WANT TO PAY BY MONEY ORDER?
Simply place your order as shown above.
When you get to the payment choice page, just click the "Money Order" button and complete the order process.
An email will be sent with the total and address for sending the MO
Your order will ship as soon as the Money Order arrives.
WHAT IF I AM SENDING A GIFT?
When you get to the "Delivery Information" page, click on "change address" and enter the recipients information.
Continue completing your order.
If you want a message included, Type your Message in the Comments area during Checkout.
ONLY a Packing Slip will be sent with Gifts...no Pricing Information
Not sure what to get...Running out of Time...Remember our GIFT CERTIFICATES
WHAT ABOUT INTERNATIONAL ORDERS?
SHIPPING - Global Express Guaranteed (1 - 3 Days)
Express Mail International (EMS) (3 - 5 Days)
Priority Mail International (6 - 10 Days)
First-Class Mail International (Varies)
DELIVERY - Normally, First Class International Air Mail takes approximately 10 business days (Monday-Friday) to arrive in MOST countries. However, due to the current situations with the US Post Office and tightened security at airports, we are seeing packages take up to a month to arrive. This is especially true in Canada and Ireland. Please order early and be patient. Tracking is not available on 1st Class Postal.
SHIPPING COSTS - Your postage will be calculated by weight automatically in order process. Please remember to include a valid e-mail address so that we can contact you if there is a problem with your order.
CUSTOMS DUTIES & FEES - The shipping and handling fees we charge do not include any taxes or duties charged in your country of destination. These fees are calculated by customs upon arrival in your country and are your responsibility.
SHIPPING DESTINATIONS - With heightened Security and increased Credit Card Fraud, we reserve the right to restrict shipments to certain countries.
The Rainbow Connection :: PO Box 444 :: Monson MA 01057-0444 :: 800-500-7877 (10am-5pm EST) :: Fax 413-267-3427
�2007 The Rainbow Connection - All Rights Reserved. No duplication of pictures, text or any content on this site without prior written consent from our company.
